GDPR Compliance Statement

Overview

While Frozen Guardian is an Australian-based company primarily serving Australian clients, we recognize that the General Data Protection Regulation (GDPR) may apply when we process personal data of individuals located in the European Economic Area (EEA).

This document outlines our commitment to GDPR compliance and explains the rights available to EEA residents.

Data Controller

Frozen Guardian acts as the data controller for personal information collected through our website and services. Our contact details are:

Frozen Guardian
Level 14, 87 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: When processing is necessary to fulfill our service obligations
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: When required by applicable laws and regulations

Your GDPR Rights

If you are an EEA resident, you have the following rights under GDPR:

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You may request deletion of your personal data under certain circumstances, including when the data is no longer necessary for its original purpose.

Right to Restriction of Processing

You can request that we limit how we use your personal data in specific situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority in the EEA, particularly in your country of residence, workplace, or where an alleged infringement occurred.

Data Processing Activities

We process personal data for the following purposes:

• Responding to inquiries and providing requested services
• Conducting energy assessments and implementing efficiency solutions
• Managing client relationships and service delivery
• Website analytics and improvement
• Compliance with legal and regulatory obligations

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service delivery and client relationship management
• Legal, accounting, and regulatory requirements
• Dispute resolution and enforcement of agreements

When personal data is no longer required, we securely delete or anonymize it.

International Data Transfers

Personal data collected from EEA residents is primarily processed in Australia. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

Data Security Measures

We implement appropriate technical and organizational security measures to protect personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. We will also notify affected individuals without undue delay when required by law.

Third-Party Data Processors

We may engage third-party service providers to process personal data on our behalf. These processors are contractually bound to:

• Process data only according to our instructions
• Implement appropriate security measures
• Maintain confidentiality
• Assist with GDPR compliance obligations

Cookies and Tracking

We use cookies and similar technologies on our website. You can manage cookie preferences through our cookie banner and your browser settings. For detailed information, see our Cookie Policy.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Subject: GDPR Rights Request

We will respond to your request within one month, though this may be extended by two additional months for complex requests. We may require verification of your identity before processing your request.

Updates to This Statement

We may update this GDPR Compliance Statement to reflect changes in our practices or legal requirements. Material changes will be communicated through our website.

Contact Information

For questions about our GDPR compliance or to exercise your rights:

Email: [email protected]
Address: Level 14, 87 Collins Street, Melbourne VIC 3000, Australia