Privacy Policy

Introduction

Frozen Guardian ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frozen-guardian.com or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, company name)
• Service preferences and inquiry details
• Communications you send to us
• Information about your facility and energy consumption (for service delivery)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Conduct energy assessments and deliver efficiency solutions
• Communicate with you about our services
• Improve our website and service offerings
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (under confidentiality agreements)
• When required by law or to respond to legal processes
• To protect the rights, property, or safety of Frozen Guardian, our clients, or others
• In connection with a business transfer, merger, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to certain uses of your information
• Withdraw consent where we rely on it

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser. For more information, see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

International Data Transfers

Your information is primarily stored and processed in Australia. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Address: Level 14, 87 Collins Street, Melbourne VIC 3000, Australia

Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner.